What is a Ticket Broker?
Why buy from a ticket broker?
How are tickets priced?
What is your refund Policy?
What if I lose my Tickets?
Is it legal to buy/sell tickets above face value?
How do you offer so many tickets?

Why do I see the same tickets on so many different websites?
Are there any additional charges?
How do I know your tickets are authentic?
What are Ticketfast or eTickets?
Can I check your references?
How will I receive my tickets?

Thank you so much for checking in with TicketsFromTheWeb.com.  Here we will answer some of the questions we are most commonly asked.  It is impossible to address every question here.  If we don't answer your question, please feel free to give us a call at 1-800-210-9887, we'll be happy to hear from you!
Please note: Information on this page is not necessarily a representation of an official policy.  Please check here for our official terms and conditions.

What is a ticket broker?

A ticket broker is a professional who sells tickets to major events in the secondary market.  This is different than a primary source, such as a team or box office.  It is our job to locate and secure tickets for you which may not otherwise be available at the time you are making your purchase.  Concerts, sports, and theatre events are the most common types of events most ticket brokers deal in.

Why buy from a ticket broker?

Clients come to ticket brokers for seats they could not otherwise obtain.  Sometimes this could mean any ticket for an event which is sold out through the box office.  Other times this means premium seats, or specific seats which are unavailable through the box office.  Purchasing from a ticket broker allows you more opportunity to be selective about the seats you purchase.  Many of our clients are busy professionals themselves who simply don't have the time to deal with the purchasing process when they go on sale, so they allow us to handle that for them.  Many events are close to impossible for the average patron to secure the seats they want without the help of a broker.  For instance, many sporting events are sold out, or nearly sold out, before any public onsale ever occurs. 
Most ticket brokers are professionals and are very good at what they do.  While you are very good at your profession, and may have intimate knowledge of how to perform your job that outsiders may not even understand, we are very good at our job.  We know how to obtain the seats, have the necessary connections to obtain the seats, and generally have knowledge of what the best seats are that would meet your needs.  It's what we do.

How are tickets priced?

Ticket brokers do not generally deal in "face value", as a box office would.  Rather, ticker brokers deal in "market value".  Market values are ultimately determined by the purchasing public and what they are willing to spend.  In most cases, market value will be above face value, particularly once an event is sold out, or for the most sought after seats.  In some cases, market value can also be less than face value, particularly when supply exceeds demand. 
As with most markets, the secondary ticketing market is a "supply & demand" market.  For an extremely popular event, like the Super Bowl, there is far more demand than there is supply, so the tickets become very valuable, and sellers demand top dollar.  Likewise, a broker who has to buy these seats from a seller must price the tickets appropriately.  Remember, a ticket broker is "brokering" a deal, and is not necessarily the owner of the tickets.  If sellers are demanding $1000 per ticket, a broker cannot sell to the public at face value.

What is your refund policy:

Because tickets are one of a kind items, are time sensitive, and are often purchased specifically to fill your order, tickets are not refundable.  All of our sales are absolutely final, and cannot be refunded, unless an event is cancelled.  It is very important that you are sure of the seats you are buying, before you buy them.
If an event is cancelled, you may be required to return your tickets to us within 7 days.  To qualify for a cancelled event, the entire event must be cancelled.  Performer changes do not constitute a cancelled event (i.e. if Performer X cancels from the Ozzfest Tour, but the tour performs the show, it is not a cancelled event).  A playoff game which becomes unnecessary does constitute a cancelled event.
Buyers accept responsibility for postponed events.  If you purchase tickets to a concert or ballgame, and that event is postponed, your tickets will, in nearly all cases, be valid for the new date, and will not qualify for a refund.

These policies result from industry standards.  Because our suppliers employ these policies, we must also employ them in turn.  We discourage impulse buying.  We are a professional agency who aims to satisfy.  Please be absolutely certain of what you are buying and for when.

What if  I lose my tickets?

In all but very rare cases, we can not replace lost tickets.  Because we are not an original box office, we simply do not have the ability to void/reissue tickets.
It is essential that you treat your tickets with absolute security.

Is it legal to buy and sell tickets above face value?

TicketsFromTheWeb.com is a New Hampshire Ticket Agency.  Therefore, we operate under New Hampshire laws.  In the state of New Hampshire, we do not have any laws regarding the resale of tickets.
It is widely accepted that an internet or telephone sale is bound by the laws of the seller, as that is where the funds are received and the merchandise is shipped from.  However, we are not experts in the laws of every municipality.  If you have questions of concerns over laws governing your area, we recommend you contact your local authorities.

How do you have so many tickets?

We have spent years building our inventory portfolio.  Our "in-house" inventory includes more than 90 tickets for every Meadowbrook show, front row seats for every Manchester Monarchs game, front row seats for every New Hampshire Fisher Cats game, Hampton Beach Casino Ballroom Tickets, Verizon Wireless Arena Tickets, NHMS Tickets, and much much more!  In addition to our "in-house" inventory, our website leverages our relationships with sellers nationwide to provide  millions of tickets to events all over the country.

Why do I see the same tickets listed on so many different websites?

Our website utilizes an inventory feed consisting of the inventory of hundreds of sellers nationwide, as well as our own inventory, to enable us to offer you the best possible selection.  This inventory feed powers our site, as well as the websites of hundreds of other brokers.  The difference between ticket brokers is often price, service, and knowledge.  Be sure to see our price comparison page for more details.

Are there any additional charges?

TicketsFromTheWeb.com does not use "service charges" or other hidden fees of any type.  You will pay a modest shipping charge, $13-$35 per order, depending on your shipping needs.

How do I know my tickets are authentic?

TicketsFromTheWeb.com works only with the most reputable possible sources.  All of our suppliers are industry professionals who's reputations are on the line with each sale.  The "host" of our inventory feed has a vested interest in the security and reliability of the content it provides.  Each seller is screened and references are checked before they are allowed membership into our network.  TicketsFromTheWeb.com is a member of the Better Business Bureau and other reputable business organizations.  We unconditionally guarantee the authenticity of every ticket we sell.  You can buy with absolute confidence. 

What is TicketFast (eTickets)?

TicketFast is a brand of eTicket.  eTickets are a technology used by box offices to deliver tickets electronically.  For detailed information on eTickets, see What is TicketFast?

How will I receive my tickets?

In most cases, your tickets will be delivered by FedEx, and require a signature.  It is essential that you provide us with a physical address, we can not ship to PO boxes, as FedEx can not deliver to them.